Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must be returned to the After-Sales Service’s returns office (Enquire if needed). Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. transporter), regardless of whether they are the subject of a refund or a return to the After-Sales Service. If a product is returned without prior written authorisation from DigiDaft, it will be automatically sent back to the Client at their expense.
If the products received do not conform to the invoice, the Client must advise DigiDaft immediately, or at the latest three days beginning with the date the order was received. A copy of the invoice must be attached to the Client’s claim. Any claim based on the quality of a product must be accompanied by a specimen of said product containing the flaw as well as a sample still in its original packaging with the appropriate reference numbers for identification.
No claims will be processed that do not adhere to the above conditions.
Warranties and after-sales services
- Manufacturer warranties
All products sold by DigiDaft come with a 1-year “manufacturer warranty”. The term of these warranties can be extended, and coverage is defined by the product purchased and the brand.
Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the UK or is represented by a third party is irrelevant.
Defective or faulty products must be returned directly to manufacturers or certified workshops.
Should you be unable to contact the manufacturer, you may return your product via standard post (or carrier) to the address given on your returns coupon.
DigiDaft agrees to arrange repairs with its suppliers.
Whatever the problem, you must return your product along with a copy of the invoice, the warranty card (included in the original box) and the returns coupon.
Products are returned at the customer’s expense.
For any information concerning the After Sales Service, our services are available from Monday to Friday from 9 am to 5 pm: see our Contacts page.
Product warranties sold by DigiDaft do not cover:
– replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones and recording heads,
– incorrect or inappropriate use of products.Please read the user manual supplied with your product carefully,
– malfunction due to accessories such as power cables,
– defects and consequences following repairs by a person non-certified by DigiDaft,
– defects and consequences due the incorrect use of the product, e.g. commercial purposes,
– defects and consequences due to external causes.
Please note that warranties do not apply to repairs for damage due to external causes, e.g. accidents, shocks, power spikes, lightning, etc, or to the customer’s incorrect use of the product, e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of product, use of product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc.
In all cases, DigiDaft will not be held responsible if the manufacturer refuses to honour the warranty.
In such a case, the manufacturer will provide a quote for repairs.
Administration fees may be charged by the manufacturer if the customer refuses to pay for the repairs specified in the quote. Should the customer accept the quote, payment for the total amount of the quote should be sent to DigiDaft via PayPal.